Technical Support

HELP! Something isn't right!


If you've followed the steps on how to get started and are still having trouble accessing the game, here are a few more tips:



The game won't load.

Use our tool to test your connection to see if you are able to reach our game server. If you cannot connect to the server, scroll down this page see details on the IP Addresses and Port settings.


I Never Received the Confirmation Email

If you did not receive an automated confirmation email with a link to verify your account, check your Spam folder for the message as it could have been blocked. If you still do not have the message, there is a chance that the email address your entered had a typo and the automated email was bounced. Contact us to regain access to your account and complete registration.


What are the system requirements?

Minimum System Requirements:

Windows and Macintosh
Microsoft Windows XP or Mac OS 10.6
Modern Intel Core series or AMD Athlon Processor @ 2GHz or faster
1GB of RAM
1024 x 768 display (1280 x 800 recommended) with 16-bit video card
Internet Explorer 8, Firefox 22, Chrome 27
Adobe Flash Player 11.2 Download
Broadband Internet Connection required for online access to Radix

Recommended System Requirements:

Windows and Macintosh
Microsoft Windows 7 or Mac OS 10.8
Modern Intel Core series or AMD Athlon processor @ 3GHz or faster
2GB of RAM
1024 x 768 display (1280 x 800 recommended) with 16-bit video card
Internet Explorer 8, Firefox 22, Chrome 27
Flash plugin installed and updated.


Flash Player

The Radix Endeavor uses the Flash browser plug-in. To check if Flash is installed and up to date, click on this link: Flash Player Help


Speed Test

In order to support the rich, interactive world of the Radix Endeavor, a broadband internet connection is required. To check the speed of your internet connection, go to www.speedtest.net and click on the "Begin Test" button. Radix requires the following speeds for an optimal experience:

Number of players | Download speed/Upload speed

Under 25 players | 25Mbps/3.2Mbps
25-30 players | 30Mbps/3.8Mbps
31-40 players | 40Mbps/5.1Mbps


The bandwidth listed is required for only one group (for example, a classroom) to play Radix. It does not take into account other internet usage occurring at your location at the same time.


IP Addresses and Port

Network administrators usually err on the side of caution, and legitimate sites are often blocked as a result.
If the Flash plug-in is installed and the game does not continue past the "Connecting to game server..." screen, ask your network administrator to allow access to:

50.16.221.83
54.80.205.67
on ports 443, 80, 8080, and 9933

107.20.190.196
on ports 443 and 80



Flood Control

In order to secure the Radix server and player accounts, 500 failed logins from the same IP address will lock that IP address out for 1 hour, which could affect your entire school. Please make sure your students know their account names and passwords to prevent this from happening.


Still no luck?

Contact us directly via email, we're happy to help!